Frequently Asked
Questions

You can book your stay directly through our official website using our secure online booking system. If you need any assistance, our Reservations Team is always happy to help via WhatsApp or email.

Booking directly with Safaya Luxury Villas gives you our Best Rate Guarantee, exclusive offers, personalized service, and direct communication with our Reservations Team before and during your stay.

We accept major credit and debit cards, secure online payments, and bank transfers. Our Reservations Team can also assist you with the most suitable payment option.

Yes. Once your payment has been successfully processed, you will receive an official booking confirmation via email with all the details of your reservation.

Absolutely. We would be delighted to help you celebrate honeymoons, anniversaries, birthdays, proposals, or any special occasion with personalized decorations and curated experiences.

Room rates may be shown with or without taxes depending on the booking channel. A mandatory City Tax of USD 4 per person, per night applies and is payable upon arrival, in accordance with Zanzibar Government regulations. Any applicable taxes and charges will be clearly displayed during the booking process.

Of course. Our Reservations Team is available to answer your questions, recommend the perfect villa, and assist you in planning your stay before you complete your reservation.

Yes. Guests staying for longer periods may enjoy complimentary experiences and exclusive benefits. Please visit our Packages page or contact our Reservations Team for the latest offers.

Reservations are fully refundable up to 60 days before the arrival date. Cancellations made after this period may be subject to cancellation fees according to your booking conditions.

Yes. Changes to your reservation, including travel dates or room type, are subject to availability and any applicable rate differences.

Please contact our Reservations Team as soon as possible. We will review your booking conditions and assist you with the cancellation process.

Approved refunds are returned using the original payment method. Processing times may vary depending on your bank or payment provider.

Please contact our Reservations Team. Reservation transfers may be possible depending on the booking conditions and advance notice.

If your flight is delayed, simply inform our Reservations Team as soon as possible. We will do our best to accommodate your revised arrival time and assist with any necessary arrangements.

Late arrivals are absolutely welcome. Please let us know your updated arrival time so our team can ensure a smooth check-in experience.

If you expect to arrive later than your scheduled check-in date, please contact us in advance. Failure to notify us may result in your reservation being treated as a no-show according to your booking terms.

Check-in begins at 2:00 PM, while check-out is until 10:00 AM. If you require an early check-in or late check-out, please contact us in advance and we will do our best to accommodate your request, subject to availability.

Yes. Safaya Luxury Villas is an adults-only retreat, welcoming guests aged 18 years and above, offering a peaceful atmosphere designed for couples and travelers seeking privacy and relaxation.

Yes. Every villa features its own private swimming pool, providing complete privacy and comfort throughout your stay.

Yes. Safaya Luxury Villas is located directly on the beautiful beachfront of Nungwi, one of Zanzibar's most stunning coastal destinations.

Yes. Breakfast and dinner are included with every stay, allowing you to enjoy a relaxing dining experience throughout your visit.

Yes. Complimentary high-speed Wi-Fi is available throughout the entire property, including all villas and public areas.

Yes. Daily housekeeping service is included to ensure your villa remains clean, comfortable, and refreshed throughout your stay.

Yes. Complimentary laundry service is available for all guests during their stay.

Yes. All villas are fully air-conditioned and equipped with ceiling fans to ensure your comfort throughout your stay.

Yes. Every villa is equipped with a secure in-room safety deposit box for your valuables.

Our restaurant offers a carefully curated menu featuring international cuisine, fresh seafood, local Swahili specialties, and a selection of vegetarian and vegan dishes, all prepared using fresh, high-quality ingredients.

Our restaurant is open daily exclusively for Safaya Villas guests.

Breakfast: 7:30 AM – 10:00 AM
Lunch: 12:00 PM – 4:00 PM
Dinner: 6:30 PM – 9:30 PM

No. Our restaurant is exclusively reserved for guests staying at Safaya Luxury Villas, ensuring a private and personalized dining experience throughout their stay.

Yes. We offer a variety of vegetarian and vegan dishes, and our chefs are happy to accommodate dietary preferences whenever possible.

Absolutely. Please let us know about any allergies or dietary requirements before your arrival or when placing your order, and our team will do their best to accommodate your needs.

Yes. Guests can enjoy selected meals in the privacy of their villa through our in-villa dining service.

Yes. Our Romantic Beach Dinner is one of our signature experiences and can be arranged with advance reservation for honeymooners, anniversaries, proposals, or any special occasion.

Yes. Guests may upgrade their stay to Half Board or Full Board either before arrival or during their stay.

Yes. While Safaya Luxury Villas does not serve alcoholic beverages, guests are welcome to bring their own wine, champagne, or other alcoholic beverages to enjoy privately during their stay or while dining at the property.

Absolutely. Whether you're celebrating a honeymoon, anniversary, birthday, or proposal, our team can create a personalized private dining experience tailored to your special occasion.

Safaya Luxury Villas offers a carefully curated collection of experiences, including Zanzibar SeaWalk, Private Sunset Cruises, Romantic Beach Dinners, Private Mnemba Island Trips, Floating Breakfasts, Proposal Decorations, Photography Sessions, and more.

Yes. We highly recommend booking your preferred experiences before arrival to guarantee availability, especially during peak travel seasons.

Absolutely. Our Guest Experience Team will be happy to arrange any available experiences during your stay.

Yes. No swimming or diving experience is required. Our professional guides will accompany you throughout the entire experience, making it suitable for beginners.

The complete experience lasts approximately 60–90 minutes, including the boat ride and safety briefing, with around 15–20 minutes underwater.

Absolutely. Whether you're planning a proposal, honeymoon surprise, anniversary, or birthday celebration, our team can create a personalized experience tailored to your special occasion.

Yes. Professional photography services are available for many of our experiences, allowing you to capture unforgettable memories during your stay.

Guests can enhance their stay with Airport Transfers, Floating Breakfast, Romantic Room Decoration, Photography Sessions, Proposal Decoration, Full Board Upgrade, and a variety of exclusive experiences.

Absolutely. Many of our experiences are specially designed for honeymooners and couples seeking unforgettable romantic moments in Zanzibar.

Most of our signature experiences can be arranged privately. Our team will be happy to recommend the best option based on your preferences.

Yes. We can assist with arranging selected excursions and experiences across Zanzibar to help you make the most of your stay.

Yes. We offer private airport transfers between Abeid Amani Karume International Airport and Safaya Luxury Villas. We recommend booking your transfer in advance to ensure a smooth arrival experience.

Safaya Luxury Villas is located in Nungwi, approximately 1 hour and 15 minutes from Abeid Amani Karume International Airport, depending on traffic conditions.

Simply provide your flight details before your arrival, and our Reservations Team will arrange everything for you.

Yes. Your driver will be waiting for you at the airport arrival area with your name displayed, making your transfer to the resort easy and stress-free.

Yes. We can assist with arranging private transportation, taxis, and transfers to various destinations across Zanzibar.

Absolutely. Whether you're travelling to another hotel, the airport, or any destination around Zanzibar, our team will be happy to arrange your transportation.

Yes. Complimentary private parking is available for guests staying at Safaya Luxury Villas.

Yes. Our team can assist in organizing a variety of excursions and island experiences, allowing you to explore the very best of Zanzibar during your stay.